WHAT TYPES OF PAYMENT ARE ACCEPTED?

We accept VISA, Mastercard, Discover, American Express, and ACH (electronic check).

CHANGING PAYMENT INFORMATION

It's easy! You can login to your account by visiting https://5fold.freshbooks.com or click on a link provided in the invoice emailed to you.

To update payment information for a recurring charge, please click on "Profile" then update payment information for credit card payments.

For ACH, please contact your 5 Fold sales representative.

To update your payment information on a declined charge:

  • Click on the link in the invoice, or visit https://5fold.freshbooks.com
  • Click on the green "Pay Now" button.
  • Enter your new credit card information.
  • Choose “Charge the full amount to my credit card monthly”.
  • Click "Pay Now" at the bottom of the page.

CAN MY PAYMENT BE DIVIDED UP?

Since your budget is allocated to multiple campaigns and services, we are unable to divide up your payment.

PAYMENT HISTORY

Your monthly invoice that will be sent to your email will contain a link that will take you directly to your billing and payment history. Or, you can login anytime to https://5fold.freshbooks.com. 

RECEIPTS

During your onboarding with 5 Fold Marketing, we will set up billing notifications and receipts to be sent to an email of your choosing. You can also add up to three additional emails if you would like your monthly receipts to be sent to multiple people.

MISSED PAYMENTS

There is a standard process that goes into effect if a payment is missed.
  • You will receive an initial notification that your payment was missed.
  • You will then have 7 days from the initial notification to provide payment.
  • If no payment is received after 7 days, or if your campaign runs out of funds—whichever occurs first—your campaigns will be paused.
  • Once your campaigns are down, you will have an additional 7 days to make a payment before your website is turned off.
  • Since we require a 30-day notice for all clients before canceling their contract, in order to receive your website files, your account needs to be paid in full, including the payment that would have been made after your 30 day notice. 
  • If your account is not paid in full within 7 days, your website files will be deleted.