WE RESPOND TO POSITIVE REVIEWS FOR YOUR BUSINESS

When a customer leaves a positive review for your business, we will respond to it and thank them for their review. You can see examples of our review responses here. 

WE DO NOT RESPOND TO NEGATIVE REVIEWS

5 Fold does not respond to negative reviews for a variety of reasons:

  • Each situation is unique
  • The response should be genuine and come directly from the business owner/manager.
  • We don’t know if the situation has already been handled offline
  • If the allegations in a review are serious enough, legal processes may be involved
Instead, we provide you with a best practices guide to ensure that negative reviews are responded to correctly and does not reflect poorly on your business.